Refund Policy

You may request a refund within 14 days of the date of a subscription payment. The window applies per charge: your first payment and each renewal payment each carry their own 14 days.

Requests made after 14 days from the relevant charge are outside this policy. In that case you can still cancel to stop future renewals, and you keep access until the end of the period you already paid for.

Choose whichever is easier:

• Email us at support@gigpilot.app from the email address on the account, telling us which charge you want refunded.
• Or reply to the payment receipt you received at checkout, which includes the charge reference we need to find it.

Refunds are processed through our payment provider, Stripe, and are returned to the same card or payment method used for the original purchase.

Once approved, refunds are issued to your original payment method. Depending on your bank or payment provider, the money usually appears within 5–10 business days.

You can cancel at any time from the billing page in your BooktheStage account, which opens the secure billing portal hosted by our payment provider. Cancelling stops future renewals and does not on its own issue a refund — request one as described above if you also want the most recent payment returned.

If you were charged twice, charged after cancelling, or charged an amount you did not expect, contact us and we will correct it — these are refunded regardless of the 14-day window.

This policy is in addition to any refund or withdrawal rights you have under consumer law in your country, and nothing here limits those rights. Payment and refund mechanics are handled by our payment provider on our instruction.